TERMS AND CONDITIONS - PAYMENTS
1. DEFINITIONS
• “Customer” means any person and/or recipients and/or users of the products sold by Student Flights on behalf of a third party supplier.
• “Product” means whatsoever services and/or products Student Flights sold on behalf of a third party to a customer e.g. tickets, holiday package etc.
• “Student Flights” means the trading name of Flight Centre (SA) (Pty) Ltd which includes it’s directors, employees, agents, officers or assigns
acting in the scope of their employment.
2. STUDENT FLIGHTS (AGENT) AND ITS SUPPLIERS
Students Flights is a trading name used by the company of Flight Centre (SA) (Pty) Ltd with registration number 1994/000253/07. Student Flights is a travel agency and acts as a disclosed agent for third party suppliers, such as, but not limited to all airlines, tour operators, providers of accommodation or any other services, hotels, car rental companies, insurers or adventure experiences etc. All Student Flights packages or tickets bought by a customer, whether a product or service, is supplied by a supplier/principal. The supplier is solely responsible for the supply of the products. Student Flights only assist in the booking of such products and shall provide all necessary documents in order for the customer to execute the product. Therefore the contract for the products is between the customer and the supplier. Each supplier will have it’s own terms and conditions relating to the products purchased. The terms and conditions of the suppliers can be obtained from the supplier on request. As agent, Student Flights, has no contractual liability to the customer in respect of the product bought from Student Flights.
3. METHOD OF PAYMENT
All Student Flights business is conducted on a cash basis and documents, tickets or whatsoever travel documentation shall not be released until full payment is effected. Methods of payment:
• CASH - It is the most convenient form of payment. Kindly ensure that you receive a Student Flights invoice.
• BANK GUARANTEED CHEQUE - Only bank guaranteed cheques are accepted by Student Flights, but kindly note that it may take up to 14 (fourteen) working days to clear. No documents, tickets or whatsoever travel documentation shall be released until the cheque/s is cleared.
• CREDIT CARDS - Credit Cards are welcome, however certain suppliers do not accept credit card payment. You will be required to present your credit card and positive identification in store to complete payment.
• ELECTRONIC TRANSFER (EFT) - Whenever payment is made by electronic transfer, confirmation of the payment must be send to the fax number indicated on the front page. Kindly note that certain banking institutions take more than 24 (twenty four) hours to clear payment. No documents will be released until payment is shown on Student Flights system.
4. CANCELLATIONS AND REFUNDS
Prior utilising the product and/or services
Any amendment or any change by a customer to a reservation in whatsoever manner (date change, rerouting etc.) after full payment and issuing of travel documents and tickets constitutes a cancellation. If the customer for whatsoever reason cancels a reservation, Student Flights shall charge an administration fee and the supplier may impose a cancellation fee, which could be 100% of the services price. Kindly note that airline refunds will take a minimum of 12 (twelve) weeks to process.
After utilising the product and/or services:
No refunds are available once the product has been utilised.
5. TRAVEL INSURANCE
Travel insurance is strongly recommended for all overseas travel, taking into account that the majority of airlines and tour operators have extremely high cancellation/date change penalties. Student Flights furthermore believes that free credit card travel insurance is not adequate in respect of comprehensive medical and cancellation cover. Travel insurance should be purchased when the final payment is made for the product and/or services. Specimen copies of all travel insurance policies are available from Student Flights. Kindly obtain a copy thereof and we confirm that all queries should be directed to the insurer directly.
6. GENERAL INFORMATION.
• PASSPORTS - The customer of the product must ensure that he/she has a valid passport, which is valid for at least six months beyond the end of your travelling period. If the customer is a permanent South African resident travelling on a foreign passport, the customer must ensure that he/she has all the correct documentation from Home Affairs. Student Flights is not responsible or liable in whatsoever manner for any incorrect passport or immigration documentation. Please note that many countries do not accept temporary South African passports.
• VISAS - It is the responsibility of the customer to enquire from our consultant whether a visa is required for the countries to be visited and to apply for such visas if necessary. If the customer needs any assistance, he/she must ask our consultants to assist.
• HEALTH - The customer must ensure that he/she complies with the countries’ medical and vaccination requirements, which he/she plans to visit. Student Flights advises that the customer see his/her local travel doctor.
• FOREIGN CURRENCIES - Student Flights advises that the customer must acquire his/her foreign currencies and/or travellers’ cheques prior to their trip. Kindly take note that Student Flights can assist in obtaining foreign currencies and/or travellers cheques, however we confirm that a third party is the supplier.
• RECONFIRMATION OF FLIGHTS - It is the responsibility of the customer to reconfirm all onward flights and timings at least 72 hours (3 days) before departure.
• ITINERARIES - Itineraries are provided for convenience purposes only. It is the responsibility of the customer to confirm the dates and times with the travel documents and/or tickets and to familiarise himself/herself with the travel plan.
7. SUITABILITY
Student Flights does not give any representation or warranties or guarantees in respect of the suitability of the product.
The customer warrants that in the planning of his/her trip or excursion, including but not limited to the selection of the products, he/she acquaints themselves fully with the product. The customer furthermore acknowledges that he/she did not make any decisions solely reliant upon any professional advice or representation from Student Flights. The customer confirmed that he/she has satisfied themselves in relation to all matters regarding the product and the customer agrees that he/she shall in no respect be relieved of any of it’s obligations to Student Flights hereunder by reason of the fact that any such advice or representation was given by Student Flights. All promotional material, pictures, illustrations and descriptions are for illustration only and do not form part of the agreement.
8. ENTIRE CONTRACT
This agreement shall constitute the entire understanding between the parties and, as such, including this clause, may not be altered or modified except by an agreement in writing signed by all parties.
9. GOVERNING LAW
The jurisdiction of the South African Courts and the laws of South Africa shall govern this agreement.
10. LIABILITY / DISCLAIMER
Student Flights does not guarantee the safety standards or satisfactory performance of any supplier.
The customers of any product purchased through Student Flights accept that the utilising of the product may be dependant on certain factors beyond Student Flights control and therefore agree that Student Flights will not be held liable for the cancellation or postponement due to such factors as, without any limitation, to weather, mechanical failure, acts of God etc.
Student Flights shall not be liable to the customer for the death, personal injury, direct and/or consequential damages or losses of any customer in respect of the product supplied by a third party supplier and purchased through Student Flights.
The customer hereby agrees to defend, indemnify and hold harmless Student Flights against all suits, actions, claims, judgments, injury, direct and/or consequential damages or losses or other liabilities, and all costs and expenses which may arise from the product or the omission of supplying the product by any third party supplier.